General terms and conditions

On this page you will find the general terms and conditions of Doggy Woogie, as made available by www.doggywoogie.be. In these general terms and conditions we indicate the conditions under which we offer the information on our website.

The use of the information on this (our) website is free of charge as long as this information is not copied, distributed or otherwise used or misused.  Reuse of the information on this website is only permitted in accordance with the provisions of mandatory law.

Laboratoire FRERE® is a registered trademark and is written in full in the following general terms and conditions without the registration symbol. Doggy Woogie® is a registered trademark and is written in full in the following general terms and conditions without the registration symbol.

It is not permitted to use text, photographs or other materials on this website without the express written consent of Laboratoire FRERE - DOGGY WOOGIE. The intellectual property belongs to Laboratoire FRERE - DOGGY WOOGIE.

The following definitions apply in these general terms and conditions:

1. Laboratoire FRERE - Doggy Woogie works both B2C and B2B.
2. Laboratoire FRERE is hereinafter referred to as the “entrepreneur”.
3. The distributor acts according to his own needs and habits.
4. Laboratoire FRERE is informed by the distributor(s) about their field of activity, needs and possibilities.
5. Long-term transaction: an agreement concerning a series of products, of which the delivery and/or purchase obligation is spread over time and according to mutual agreements between two or more parties.
6. Durable data carrier: any means that enables the entrepreneur to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.
7. Entrepreneur: the natural or legal person who offers products to consumers at a distance - as already mentioned here: Laboratoire FRERE
8. Agreement (distance contract): an agreement in which, within the framework of a system organized by the entrepreneur for the sale (distance contract) of products, up to and including the conclusion of the agreement, only one or more communication techniques are used (distance contract).
9. Technology for distance communication: a means that can be used to conclude an agreement without the distributor and the entrepreneur being in the same room at the same time.
10. General Terms and Conditions: these General Terms and Conditions are strictly observed by the distributor and in consultation with Laboratoire FRERE.

Doggy Woogie® is a brand name of:

Laboratoire FRERE® - Ganzendries 26 - 9420 Erpe-Mere - Belgium - e-mail: info@doggywoogie.be

The physical depot is located at: Grote Steenweg 366 UNIT 1; 9340 Impe / Lede, Belgium. The depot is only accessible and staffed by appointment.

VAT no.: BE1001.192.428

1. These general terms and conditions apply to every offer made by the entrepreneur or private individual and to every distance contract and order agreement established between the entrepreneur and distributor(s).
    
2. Before the (distance) contract is concluded, the text of these general terms and conditions will be made available to the distributor(s) or private individuals.
    
3. If the (distance) contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the distributor electronically in such a way that they can be easily stored by the distributor on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be reviewed electronically and that they will be sent electronically or otherwise free of charge at the distributor's request.
    
4. If specific product conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the distributor may always invoke and request further consultation with the entrepreneur.
    
5. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are nullified, the rest of the agreement and these terms and conditions will remain in force and the provision in question will be immediately replaced in mutual consultation with you with a provision that approximates the purport of the original as closely as possible.
    
6. Situations not provided for in these general terms and conditions should be assessed in the spirit of these general terms and conditions and in consultation between the parties.
    
7. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions should be interpreted in the spirit of these general terms and conditions.

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
    
2. The offer is non-binding. The entrepreneur has the right to change the offer and adapt it to needs and economic circumstances.
    
3. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the distributor to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products offered.
    
4. All images, specifications and information in the offer are indicative and cannot give rise to compensation or termination of the agreement.
    
5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
    
6. Each offer contains such information that it is clear to the distributor what rights and obligations are attached to accepting the offer. This concerns in particular: prices are determined separately by contract via a purchase agreement. Any shipping costs are determined by contract. The manner in which the contract will be concluded and which actions are necessary for this is determined by mutual agreement between the parties. The method of payment, delivery and implementation of the contract. The period for accepting the offer, or the period within which the entrepreneur guarantees the price - the level of the tariff for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic tariff for the means of communication used - whether the contract will be filed after it has been concluded and, if so, how it can be consulted by the distributor - the way in which the distributor ur vóór het sluiten van de overeenkomst de door hem verstrekte gegevens in de context van de overeenkomst en deze desgewenst corrigeren - eventuele andere talen waarin naast het Nederlands de overeenkomst kan worden gesloten zoals Frans of Engels - de gedragscodes waaraan de ondernemer onderworpen is en de wijze waarop de overeenkomst wordt gesloten distributeur deze gedragscodes elektronisch kan raadplegen – en de minimale duur van de overeenkomst op afstand in geval van een duration transaction and/or exclusivity(ies) and/or territories and/or countries.

Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the distributor of the offer and compliance with the conditions set forth therein.

The agreement(s) are drawn up in detail together with the distributor and the entrepreneur, and describe in detail all the wishes and requirements between the relevant parties.

1. The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
    
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the distributor can assert against the entrepreneur on the basis of the agreement.
    
3. Any defective or incorrectly delivered products must be reported in writing to the entrepreneur within 4 weeks of delivery. Products must be returned in their original packaging and in new condition.
    
4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the distributor to its customers, nor for any advice regarding the use or application of the products.
    
5. The guarantee does not apply if:

• The distributor or his customers have repaired and/or modified the delivered products themselves or have had them repaired and/or modified by third parties;
• The delivered products have been exposed to abnormal circumstances or otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;
• The defectiveness is fully or partially the result of regulations imposed or to be imposed by the government with regard to the nature or quality of the materials used.

1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products.
    
2. The address that the distributor has provided to the company will serve as the place of delivery. The company is not liable if an order is returned due to an incorrect address and all costs will be charged to the distributor.
    
3. With due observance of the provisions of paragraph 4 of this article, the entrepreneur shall execute accepted orders expeditiously but at the latest within the agreed delivery period(s), unless the distributor has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be filled or can be filled only partially, the distributor will notify you no later than 30 days after you placed the order. In such cases, the entrepreneur is entitled to a longer delivery period or periods and the distributor is not entitled to terminate the agreement. The distributor is not entitled to compensation.
    
4. All delivery times are indicative. The distributor cannot derive any rights from the stated terms. Exceeding a term does not entitle the distributor to compensation.
    
5. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make a replacement item available. This will be clearly and comprehensibly communicated at the latest upon delivery.
    
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the distributor or a pre-designated party known to the entrepreneur, unless explicitly agreed otherwise.
    
7. All deliveries are made by the entrepreneur's designated transport partner or in consultation with the distributor. Deliveries with the entrepreneur's carriers are insured for the full value of the goods against damage and/or theft during transport. Deliveries, collections and transports via the distributor's transport partner are not insured by the entrepreneur and the entrepreneur waives all responsibility for damage during transport.
    
8. If goods are damaged during transportation, the distributor will take photos upon receipt and note all defects or damage in detail on the CMR and hand it to the driver. If there are no photos and no mention on the CMR, the entrepreneur will not activate the insurance. Only the damaged goods with photos and a detailed description of the damage on the CMR will receive a credit note for the total amount of the damage. To report damage or defects, the distributor must send everything to the company by e-mail no later than 24 hours after delivery, including the necessary photos and a copy of the CMR with details for the insurance.

1. The entrepreneur offers various options/methods for paying for the order. The payment methods are determined between the entrepreneur and distributor and signed for approval.
    
2. In the event of non-payment by the distributor and subject to legal restrictions, all delivered goods remain the property of the entrepreneur. In the event of non-payment, default or ill will, the entrepreneur has the right to charge costs amounting to 10% of the total invoice. The entrepreneur defines non-payment or ill will as non-payment according to the agreed payment method(s) on the invoice in question, 90 days from the payment date.

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
    
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 2 working days, after the distributor has found the defects and checked the deposit.
    
3. Complaints submitted to the entrepreneur shall be answered within a period of 2 working days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur shall respond within the period of 2 working days with a message of receipt and an indication of when the distributor can expect a more detailed answer.
    
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is susceptible to dispute resolution.
    
5. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
    
6. If a complaint is found to be valid by the entrepreneur, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.

1. Belgian law is exclusively applicable to agreements between the entrepreneur and the distributor to which these general terms and conditions apply. This also applies if the consumer lives abroad.
    
2. The Vienna Sales Convention does not apply.

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the distributor and must be recorded in writing or in such a way that they can be stored by the distributor in an accessible manner on a durable data carrier.

Amendments: Should these terms and conditions change, you will find the most recent version of the DOGGY WOOGIE disclaimer on this page.

NL: The PRIVACY POLICY is available in the following languages: French, English and German at: info@doggywoogie.be
NL: The PRIVACY POLICY is available in the following languages: French, English and German via: info@doggywoogie.be
NL: The PRIVACY POLICY is available in the following languages: French, English and German via: info@doggywoogie.be